Sun Life Indonesia
Project Manager
Operations Project Management
Operations is the part of an insurer that does the work behind every policy: processing applications, deciding who gets covered and on what terms, servicing policies, and paying claims. I sit in its Project Management team, which in practice means I own the delivery of the division's largest moving pieces. I run transformation projects that touch almost every team in the division, coordinating vendors, underwriters, operations leads, and IT from planning through delivery, and reporting to divisional leadership. I'm also the AI Champion for the Operations division: I designed and ran a training session for all operations employees, and I'm the person people come to for Copilot and agentic needs, from prompt patterns to figuring out whether a workflow should be automated at all. On the building side, I prototype internal AI assistants and design the data architecture behind document automation. Insurance operations turns out to be a very good place to find problems worth automating.







